Shipping policy
Last updated: August 8, 2026
At Pinpina, most of our wallpapers are made to order by our partner brands around the world. Because each piece is produced specifically for your project, delivery works a little differently than a standard online order. Here's what to expect.
Lead times
Wallpaper is not held in stock — it is produced once your order is confirmed. Lead times vary by brand and product type, and are confirmed in writing on your quotation before you pay.
As a general guide:
- Standard collections: approximately 2–4 weeks
- Premium & designer collections: approximately 4–6 weeks
- Hand-crafted & bespoke pieces (e.g. Fromental, Lala Curio): approximately 15+ weeks
For made-to-measure and custom mural products, the lead time begins only after site measurement has been verified and deposit has been received. We will always confirm your specific timeline before production starts.
Where we deliver
- Bangkok & Greater Bangkok: delivery arranged directly by Pinpina, or collection from our Ekamai showroom.
- Elsewhere in Thailand: shipped via trusted courier. Delivery fees are quoted per order based on volume and destination.
- International: available for selected products. Please contact us before ordering so we can confirm feasibility, cost, and timing.
Shipping fees
Shipping and delivery fees are not fixed — they depend on the product, order size, and destination. Your delivery cost is included in your quotation before you confirm, so there are no surprises at checkout.
Installation
Pinpina offers professional installation as a separate service within Bangkok and, by arrangement, elsewhere in Thailand. Installation is scheduled after your wallpaper arrives.
Within Bangkok:
- Installation: free for custom and mural orders over 10 sqm or for standard-roll orders of 5 rolls or more.
- For smaller orders (under 10 sqm or 5 rolls), a fee of 3,500 THB applies.
- On-site measurement: 2,000 THB.
Outside Bangkok: additional charges apply — please contact us to discuss.
If you prefer to use your own installer, we're happy to supply guidance and material specifications.
Receiving your order
Please inspect your delivery on arrival. If anything appears damaged, incorrect, or defective, contact us within 48 hours at pinpina.com@gmail.com with photos, so we can assess and make it right. See our Return & Refund Policy for full details.
Delays
Because our products are made and often shipped internationally, occasional delays outside our control can happen (customs, production, courier). We will keep you informed at every stage and give you a realistic, updated timeline whenever anything changes.
Questions
For anything about delivery, timing, or installation, reach us any time:
- Email: pinpina.com@gmail.com
- Line OA: @pinpinabkk
- Showroom: 31 Ekamai Soi 4, Sukhumvit 63 Road, Bangkok 10110
